Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at selen@miselen.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at selen@miselen.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at selen@miselen.com.
At Miselen, we aim to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied, our refund and return policy is as follows:
1. Eligibility for Returns
Products are not eligible for return.
2. Exchanges
Exchanges are subject to stock availability. Items can be exchanged within 3 days only with their original tags on. To process an exchange, you should make sure items are unused, undamaged and in their original condition.
To initiate an exchange you can contact the team on this Email below:
selen@miselen.com
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 24 hours of delivery. We will arrange a replacement or issue a full refund.
Miselen – Terms of Service
These Terms of Service govern your use of www.miselen.com and all related services offered by Miselen in Dubai, United Arab Emirates (UAE). By accessing or using our website, you agree to the following terms:
1. General
Miselen reserves the right to modify these Terms at any time. Updates will be posted on this page.
All users must be 18 years or older to make purchases.
2. Orders & Payments
By placing an order, you agree to provide accurate, current, and complete information.
Payments can be made using accepted credit cards, debit cards, or other payment methods displayed on our website.
Miselen reserves the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
3. Shipping & Delivery
Same day in Dubai if ordered before 6pm
1-3 standard delivery within UAE
5-7 days shipping internationally
4. Returns & Refunds
3 days exchange and no refund policy
5. Intellectual Property
All content, images, and designs on Miselen.com are the intellectual property of Miselen and may not be used without prior written permission.
6. Limitation of Liability
Miselen shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Products are intended for personal use only. Miselen is not responsible for damages caused by misuse.
7. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.